1. Who we are
Diving Journeys (“we”, “us”, “our”) is a travel operator based in Greece (MHTE 0260E70000055800), operating the website divingjourneys.com. This policy explains how we collect, use and protect your personal data when you use our website or book a trip with us.
2. What data we collect
We collect the personal data you provide directly to us, including your name, email address, phone number and postal address; booking details such as trip preferences, destination, dates, certification level and travel companions; any information you send us by email, WhatsApp or phone; and technical information such as your IP address, browser type and device information, collected automatically when you visit our website.
3. How we collect it
We collect data directly from you by email, WhatsApp or phone and when you make a booking; automatically through your use of our website; and occasionally from a third party where relevant, such as when a dive school or club books on behalf of a group.
4. How we use your data
We use your data to process and manage your bookings and enquiries, to communicate with you about your trip, to send marketing communications where you have given your consent, to improve our website and services, and to comply with our legal and regulatory obligations.
5. Legal basis for processing
We process your data on the basis of the contract we enter into with you when you make a booking; your consent, for marketing communications and non-essential cookies; our legitimate interest in improving our website and services; and our legal obligations, including accounting and regulatory record-keeping.
6. Sharing your data
We share your data with the third-party suppliers necessary to deliver your trip, such as dive centres, liveaboards, hotels, airlines and insurers, limited to what is needed to fulfil your booking; with service providers who support our business operations; and with public authorities where required by law. If you contact us through WhatsApp, your messages are also processed by WhatsApp under its own privacy policy. We do not sell your personal data to third parties.
7. International transfers
Where any of our suppliers or service providers are located outside the European Economic Area, we take appropriate steps to ensure your data continues to be protected in line with applicable data protection law.
8. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet our legal, accounting and regulatory requirements.
9. Your rights
Under data protection law, you have the right to access the personal data we hold about you, to request correction of inaccurate data, to request deletion of your data where applicable, to object to or restrict certain processing, to request data portability, and to withdraw your consent at any time. You also have the right to lodge a complaint with the Hellenic Data Protection Authority or your local supervisory authority. To exercise any of these rights, please contact us at info@divingjourneys.com.
10. Cookies
Our website uses cookies to improve your browsing experience and to understand how visitors use our site. You can manage or disable cookies at any time through your browser settings.
11. Children’s data
Our services are not directed at children, and we do not knowingly collect personal data from children under the age of 16 without parental consent.
12. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
13. Changes to this policy
We may update this policy from time to time. The “last updated” date at the top of this page reflects the most recent revision.
14. Contact us
For any questions about this policy or your personal data, please contact:
Diving Journeys
Email: info@divingjourneys.com
Phone: +30 693 239 8258